A+ service! I called in for a super last minute rush order because Vistaprint ended up dropping the ball on our order. My only option was to look for local shops that might somehow be able to assist me. Eduardo and his team were absolutely incredible! They handled my situation with the utmost priority! They worked late into the evening assisting me with my design (which was not their responsibility at all). They used their relationship with the factory to expedite my job in order to have everything prepared and printed in time for the convention. Stunning customer care! Unforgettable experience Like
The EmpirePromos team was amazing! Very quick to respond. Sue is always great to work with! Our promo items are exactly what we ordered.
Carol, Today, the order arrived and both luggage tags look beautiful. Thank you for getting them to me in a quick timeframe. As always, during the ten years we've been doing business, it is great to work with you and your team. Have a good evening.
Sue, Thank you for your help! As I grow into this role and make changes, I will keep you/Empire in mind. You've been a pleasure to work with and exceptionally speedy in your response time. Thanks again! Ashley M.
I’ve been on the hunt for some promotional items not just for work related purposes but also for events such as weddings etc. When I googled, I came across this site. I thought to myself, well- it doesn’t hurt to try. I was interested in viewing two tumblers. One is for an upcoming wedding I am helping out with and the other is work-related promotional GWP. I placed my sample request and within hours was immediately contacted by Sue Berman. She simply asked how many I would be looking to purchase if indeed we do decide to purchase. I like that she is not hassling me as if I’m at a car dealership trying to push it on me to buy. I was able to comfortably let her know that I cannot guarantee we will be purchasing and that wasn’t even an issue. Her demeanor never changed with me. I really like that. She was very helpful and pleasant to speak with as most other companies aren’t so welcoming. Sue was able to help me put in an order for the other tumbler I was interested in as well. It’s customer service like this that makes a client exceptionally happy and pleased. Thank you Susan Berman for your help! It is greatly appreciated.
Thank you Fran! First, for answering my questions last year, that was the main reason I went with Empire your customer service is outstanding and I appreciate your professionalism.
We needed stress baseballs for a little league event. Carol went above and beyond to make sure we would get a quality product, for the right price, and delivered earlier than I expected. We are a customer for life now. Jason Sidana Founder + CEO MidknightGenius.com
We just got our mugs and we absolutely LOVE them! Thank you so much for helping me with everything! We are SUPER pleased with this product!
I had a Chamber of Commerce event coming up quickly and I needed some promotional products to give away at this event. Empire got my design and products to me in record time. Everything was exactly as promised. Saved the day for me.
I was given the task of ordering 2100 clear water bottles with a logo and dispersing them among 8 company sites with varying amounts and I only had an 8 day time frame. I did some calling around and someone promised to call back in a couple of days, UH NO. One said they could ship them all to me and I could ship them out. UH NO. When I called Empire and explained, they said "Sure we can do that for you". And they did. They sent me a quote within minutes. I gave them the list of quantities and addresses and the logo and it was smooth sailing. We had one box torn up in shipping which was certainly not their fault but they remade those bottles and sent them back out. Communication was superb. Quality was excellent. They stuck to their word.
We are extremely happy with the quality of the bags and the embroidery. We continue to order them time and again from EmpirePromos.
We have been getting our pens from EmpirePromos for a few years now. They are always fast and well priced. The pens are great quality and our account rep Susan is fantastic to work with!!!
We ordered bags and mints for our coaches clinic. Items were delivered in a timely fashion and were correctly done. Not only that, they were of good quality also. We were pleased and plan to use the company again.
I needed a rush job and EmpirePromos had the artwork sent to me same day. Fran in the sales dept. returned all of my phone calls and delivered as promised. I will use EmpirePromos again.
My organization ordered the neck wallet/badge holders on behalf of the sponsor. They were thrilled with the outcome and quality of the product. Attendees of our trade show were loving all of the compartments and capabilities of the neck wallet. We will definitely be ordering these again! Fran provided unparalleled customer service, making the process incredibly simple on my end. For an event planner, having a vendor with employees like Fran make my job a whole lot easier! Thank you!