At EmpirePromos, we've been a premier promotional products agency for major accounts in the New York Metropolitan Area for over 30 years. With the recent enhancement of our website, we now provide medium size organizations with the same care and attention to detail that we have always provided to our major accounts. The key to our success is the cultivation of strong client relationships. Providing helpful direction and a high-standard of customer service is not only our expertise, but also our passion. Our experienced Account Reps based in New York City go the extra mile to ensure your promotional campaign is a success.
Our site provides you with the option to place your order online if you wish. You'll have an account rep to help tie your program together, assuring that the product, the imprint, the production schedule and the shipping will meet your needs. Whether you choose to place the order online, call or email, your order(s) will get the personal care and attention of your Account Rep. Online orders are kept in your online account, making this a convenient way for you to keep track without sacrificing the personal care and attention of your own Account Rep.
We know that time is of the essence and we respond promptly to your requests. At no additional charge, we promptly show you how your logo will look on the product(s) before we ask you to finalize your order. Our art department is in-house right here in New York City and usually provides a virtual proof within a few hours. Unlike many online virtuals that are done by software or overseas, our virtual proofs are done by an in-house graphics department in direct communication with your Account Rep. Our virtual proofs represent the imprint to scale enabling you to see how the logo will actually look in proportion to the product.
Due to our extensive experience, we are aware of all the elements that have to come together correctly for your order(s) to arrive where you need them and imprinted as you specified. When your order(s) are placed, that's when the bulk of our work begins. Behind the scenes, we have order tracking systems that follow up on every order when it is placed. We make sure the factory received the order and the art. We examine factory acknowledgments and proofs to be sure every detail has been noted correctly. We track every order to make sure it is scheduled to ship on time and then we use our tracking system to double check that it actually DID ship. As soon as we have tracking, we forward it to you.
We hope you will see for yourself how seamless and pleasant ordering promotional products can be!