About Us

EmpirePromos is a premier promotional products distributor based in the Chelsea District of New York City. Founded in 1984 as a regional operation, the company has since grown exponentially, developing one of the largest and most-trafficked promotional websites. At EmpirePromos, we believe the key to our success is the cultivation of strong client relationships. Providing helpful direction and a high-standard for customer service is not only our expertise, but also our passion. Our experienced Account Representatives are determined to supply our clients with competitive prices, custom solutions, and unparalleled attentiveness - we go the extra mile to ensure your promotional campaign is a success.

EmpirePromos strives to set a new standard of excellence within the promotional products marketplace. Through the implementation of an online ordering system, we truly believe we have become the most complete and user-friendly site on the web. Our product selections range from inexpensive trade show items to lavish corporate gifts, all of which meet our high standards for quality, originality and ROI. Although our company has increased in size, we haven’t lost that small business touch – from our humble beginnings over three decades ago, to our current web-based operation, commitment to customer satisfaction has always remained our top priority.


Testimonials

See why EmpirePromos has been serving the promotional products marketplace for over 25 years. We are known for our service, integrity and creativity. EmpirePromos is the best company to work with for your promotional product programs. Don’t just take our word for it, though, see what our clients say.

April 13, 2016

I would like to thank you and your company for a very professional and friendly transaction. I was impressed with the efficiency and great communication.

David Umansky
Advantage Dentists
April 13, 2016

Hello Fran, Happy Spring! Your office let me know that you are on vacation but just wanted to let you know again how glad we are we found Empire Promos.The orange notebooks are a certified hit. Attendees kept complimenting us on them. In case, will you still be getting stock of this orange in the future? Can we possibly customize them even further? Not for immediate use, even when you get back from vacation. Enjoy!

Happy David
Visual Citi
April 27, 2016

Dear Fran, I just wanted to let you know that we got our cups today and we are so, so happy. You did what you said you would do and that is what our company lives by also the product is quality and it looks great. We look forward to doing much more business with your company.

Tara Gannon
Strickland's Window Coverings
May 13, 2016

Excellent! On a side note, it has been such a pleasure dealing with you and your staff so far. You will most definitely be our preferred vendor from here on out.

Michael Stern, Product Manager
Cue Connect
October 18, 2016

Hi Fran…got the notebooks this morning…they look GREAT…excellent quality. Thanks for being so attentive. We will use you again in the future! Until then~

Kelley Hatman
Bristol Myers Squibb


Privacy Policy

At Empire Promotional Products, we respect and treat your privacy with complete confidentiality. Any information that you submit to us through our web site or email communications will not be sold or distributed to a third party for any marketing or business solicitation purposes.

Browsing Our Site

Visitors are encouraged to browse our site as often as possible. At no time will we ask you for any registration or information until you want to create a file of items that interest you or place an order.

The Information You Give Us

The information you submit to us is used solely for the purpose of simplifying and enhancing your shopping and ordering experience at EmpirePromos.

  • We will request minimal contact information consisting of your name, company name, phone, fax, e-mail address, shipping and billing address.
  • We recommend you submit a login password in order to simplify future shopping visits and placing orders and sample requests.
  • Registering will allow you to access your present and past orders, and products you save for future consideration.

E-mail Privacy

We will use your email address solely to correspond regarding accurate and timely fulfillment of your order(s) and communicating new promotional ideas, product selections, services and special offers.

You will only receive promotional e-mails if you request them when you register. You can change your e-mail preferences at anytime in your Account page.

Third Party Providers

Shipping companies, fulfillment houses and our vendors will only be supplied your information on an as needed basis to fulfill your orders. This is generally limited to shipping addresses and recipient phone numbers when required.

Credit Cards

We do not maintain a record of the credit card you submit to us for payment once all order charges are complete. Submission of your card number to the appropriate credit card company is via encrypted transmission. Each time you place an order with EmpirePromos, we will ask you for your current card information to protect the security of your card.


Terms & Conditions

Acceptance

Your submittal of an online or telephone order to Empire Promotional Products and your subsequent signature on our order acknowledgement is a conditional acceptance by Empire Promotional Products of your consent to purchase merchandise from us and confirms your acceptance of our terms and conditions of sale as set forth below. Buyer and Empire Promotional Products agree that any contract hereby entered into shall be interpreted and governed by New York State Law.

Use of Trademarks and Designs Submitted to Empire Promotional Products

Any company or individual ordering custom-imprinted merchandise Empire Promotional Products, warrants and represents that you are the sole, legal owner or licensee of all rights, including copyright, to each trademark, logo, statement, or any other intellectual property included in the design you instruct us to have imprinted on the merchandise you purchase. Furthermore you warrant that the designs you approve for reproduction are in accordance with the guidelines of the owner of said trademark or logo.

You warrant and represent that no part of the design violates or infringes upon the rights of any person or entity nor is it subject to any restriction or right of any kind or nature whatsoever which would prevent Empire Promotional Products from legally reproducing the images or text submitted.

You agree to defend, at your sole expense, any claim, suit, or proceeding brought against Empire Promotional products for reproduction of the trademarks, logo or written information you supply to us which constitutes wrongful use of any copyright, trademark, or other right of any third party. Empire Promotional Products shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased from us. Further, Empire Promotional products will not accept liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Further, you agree to indemnify and hold Empire Promotional Products harmless from any loss or damage associated with any such claim, suit or proceeding.

Reproduction of Trademarks and Logos on EmpirePromos.com

All items shown on our web site containing corporate logos or registered trademarks are shown only to illustrate the logo reproduction capabilities of the companies that produce the respective merchandise displayed on our site. The illustration of any trademark on our site does not constitute any endorsement by Empire Promotional Products on behalf of the owner of said trademark or design.

Product Images Displayed on EmpirePromos.com

We warrant that we have not altered or enhanced any images shown on our web site to misrepresent the true nature of the product displayed. We strongly urge our customers to request samples of the products they are considering for purchase to ensure that the color and quality meet their requirements for distribution.

Product Consistency

We cannot guarantee that all orders purchased through Empire Promotional Products will be 100% consistent in color and material consistency. Minor variations in dye lots, and material thickness and finish are inherent to the manufacturing process. By placing your order with Empire Promotional Products you agree to accept merchandise with such reasonable manufacturing variations.

Transfer of Ownership Merchandise

EmpirePromos provides a firm ship date for your order and we recommend the most efficient and cost-effective methods to ship based upon your in hands date and destination. Our products are sold F.O.B. (freight on board) factory and are owned by the purchaser once they are picked up by the carrier.

Shipping Delays

Empire Promotional Products shall not be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control. Our specified ship dates for your order(s) are based on the representations of the factory where your merchandise is produced. We will not be held liable for any special damages or consequential claims that exceed the invoiced value of the merchandise purchased if merchandise is not shipped on the specified date or is delayed in transit.

Warranties

We warrant that all merchandise sold to you by Empire Promotional Products is free of any security interest. We shall make available all transferable warranties from the manufacturer of the merchandise available to you, the buyer. We do not express or imply any warranties as to the fitness for purpose of the merchandise you purchase from us.

Cancellation or Changes to Existing Orders

Once you have returned a signed order acknowledgment, we cannot guarantee that we will be able to make changes to or cancel your order without incurring charges. This will depend on the extent of work the producing factory has performed on your order. We will advise you in writing of any and all costs incurred prior to making changes or cancellations with the factory. You will be responsible for payment of those charges without dispute. Should you cancel your order with Empire Promotional Products prior to the commencement of production by the factory, you will be charged a processing fee of $50.00 for the work we have done to place your order into production plus proof charges if applicable.

Claims, Adjustments & Returns

Should you have any problems with your order, please contact your Account Rep at 877 477-6667 within 15 days of receipt of your merchandise. We urge you to inspect your merchandise upon arrival in order to facilitate the resolution of any claims. Do not return the merchandise to us without receiving a Return Authorization as it will be refused. If you receive a Return Authorization we will advise the correct shipping address for your return. Your Empire Account Rep will assist you in resolving your claim if your order has not been produced as requested or is defective in manufacture. Claims for merchandise damaged in transit must be resolved with the carrier.

Sales Tax

EmpirePromos is required to collect applicable sales tax in New York and sometimes in California and Florida. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. Please fax these to us at 212-268-9913.

Payment Terms

We may grant Net 30 day payment terms after reviewing your completed credit application. By placing your order with Empire Promotional Products under these terms, you agree to pay our reasonable attorney or collection fees incurred for the collection of any past due balances on your account.

Returned Checks

Any checks submitted for payment of our invoice(s) which are returned for insufficient funds will result in a charge of $50.00 to the entity to whom we issued the subject invoice(s).


Join Empire

Promotional Product Sales Careers

Empire Promotional Products is a leading distributor of promotional products. For over 20 years we have been providing promotional items, gifts and specialty product solutions to the corporate marketplace. Due to our continued Internet expansion, we have positions for experienced promotional product sales executives to develop new accounts at our Midtown Manhattan office.

Qualifications/Requirements:

  • Good track record and existing promotional products clients
  • Excellent communication skills
  • Attention to detail
  • Outstanding interpersonal skills
  • Good "eye" for interesting products

What We Can Offer:

  • Outstanding Internet presence that generates sales leads
  • Financial strength and industry credit
  • Friendly atmosphere
  • Excellent support staff
  • Competitive commission rate
  • Preferred pricing from suppliers
  • Access to exclusive suppliers and manufacturers
  • State of the art contact management software
  • Vendor databases
  • Overseas sourcing
  • Industry expertise and guidance
  • Marketing materials including an attractive, functional website
  • Online company store capability
  • Samples, overnight shipments and messenger service

Contact Carol Mayer at 877-477-6667 if you think you have what it takes to join the EmpirePromos team.


Contact Us

By Phone

Call us at 877-477-6667 between the hours of 9:00 AM and 7:00 PM, Monday - Friday and we will be more than happy to help you with all your promotional product needs.

By Mail

Empire Promotional Products
350 Seventh Avenue
Suite 1605
New York, NY 10001