You can order from EmpirePromos with the confidence that you have received top value, accurate proofs and guaranteed on-time delivery.This includes:
- Product Quality: We guarantee that products you order from us will be free of defects. In the rare instances that one of our products arrives and is defective, and you notify us within twenty working days, we will credit or replace any problem merchandise.
- On-Time Delivery: Along with your price quote, you will receive a commitment as to how many business days your order will take to produce and how many business days it will take to get from the factory to your stated destination. This guarantee always depends upon the availability of stock when the order is placed. If stock is no longer available within your required time frame, we will make every effort to find a suitable replacement.
- Speedy Order Processing / Account Management: When your order is in process, we guarantee that our order department will monitor it to assure it ships on time and that you are notified of any issues that might arise during production. You will be sent tracking information after your order ships. Both our order department and your Account Rep will be available while your order is in process and will respond to any additional requests or questions that may arise.
- Correct Imprint: Whenever possible, you will receive a free virtual representation showing how your logo will appear on the product. The actual product imprint will conform closely to the digital representation.
- Guaranteed Satisfaction: We are proud of our more than 25 years of creating happy, satisfied clients. We make every effort to assure that every order is a win-win.
Our A+ Rating
Our A+ Better Business Bureau rating assures you that “BBB has determined that Empire Promotional Resources, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.”
Our Code of Ethics
The Empire Promotional Products Code of Ethics has been instituted to provide all of our employees with guidelines of professional conduct and standards of ethical practice.
- Maintain a professional and courteous demeanor when responding to the needs of clients and the requirements of our vendors.
- Be dedicated to offering the highest quality products and services that best suit our clients’ needs.
- Strive to assure complete satisfaction of all customers and do all that is necessary to earn their business.
- Honor all commitments to both clients and vendors and be dedicated to enhancing the image of Empire Promotional Products.
- Pursue knowledge of every aspect of our business in order to best serve our clients.
- Support, promote, and enhance all policies and programs, with respect to ‘Fair Dealings” with customers and vendors.
- Pursue continuing education to achieve personal and career growth.
- Share knowledge, expertise, and skills with co-workers for the advancement and betterment of Empire Promotional Products as a full service distributor of promotional products.
- Empire Promotional Products encourages all employees to recommend policies of fairness and excellence as they apply to all aspects of our business dealings.