The Empire Promos Guarantee
You can order from EmpirePromos with the confidence that you have received top value, free virtuals, and guaranteed on-time delivery.
Our A+ Better Business Bureau rating assures you that:
“BBB has determined that Empire Promotional Resources, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.”
We guarantee that products you order from us will be free of defects. In the rare instances that one of our products arrives and is defective, and you notify us within twenty working days, we will credit or replace any problem merchandise.
Along with your price quote, you will receive a commitment as to how many business days your order will take to produce and how many business days it will take to get from the factory to your stated destination. This guarantee always depends upon the availability of stock when the order is placed. If stock is no longer available within your required time frame, we will make every effort to find a suitable replacement.
Whenever possible, you will receive a free virtual representation showing how your logo will appear on the product. The actual product imprint will conform closely to the digital representation.
ORDER PROCESSING/Account Management
When your order is in process, we guarantee that our order department will monitor it to assure it ships on time and that you are notified of any issues that might arise during production. You will be sent tracking information after your order ships.
Both our order department and your account rep will be available while your order is in process and will respond to any additional requests or questions that may arise.
We are proud of our more than 25 years of creating happy, satisfied clients. We make every effort to assure that every order is a win-win!
Carol Mayer, President
Fran Korman, Vice-President